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FAQ

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No necesitas crear cuenta y dejar tus datos guardados, puedes comprar como invitado, la diferencia es que al crear una cuenta podrás ver tus pedidos pasados, recibir promociones y mucho más

To purchase from our store, simply select the product you want, choose the quantity and click "Add to Cart." Once you're done, head to the cart and select "Checkout." Then, enter your shipping and payment information to complete the order.

Yes, our website uses SSL encryption technology to ensure that all your payments and personal details are completely secure. We accept credit cards, debit cards and payments through platforms such as PayPal.

We offer several shipping options, including standard shipping, express shipping, and in some cases, free shipping for orders over €30. During the checkout process, you can choose the method you prefer.

Shipping time depends on location and shipping method selected. Standard orders usually take 1-2 business days, while island or international shipments are delivered within 3-15 business days. We will provide you with a tracking number so you can view the status of your order.

Yes, we ship to several countries. During the checkout process, you will be able to check if your country is within the shipping options. Please note that international shipping times and costs may vary.

Yes, we accept returns and exchanges within the first 30 days of purchase. Products must be unused and in their original packaging. If you wish to make a return or exchange, please contact our customer service team for detailed instructions.

If you received a damaged or defective product, please contact us immediately. We offer refunds or replacements at no additional cost, as long as you inform us within 7 days of receiving the order. Make sure you have photos of the damage to speed up the process.

Once your order has shipped, you will receive an email with a tracking number. You can use this number on the respective shipping company's website to find out the status and location of your package.

If you need to make any changes to your order, we recommend that you contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we will be able to make any changes you need.

Yes, we offer discounts and special promotions periodically. We also have a rewards program for frequent customers, which you can redeem for discounts on future purchases. Subscribe to our newsletter to receive exclusive offers and stay up to date with our news.
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