Terms and Conditions of Originalbaby
1. Purpose of the Contract
This contract governs the general terms of sale for baby and children's products offered through the website www.originalbaby.es, owned by Inmogestion Gonmar S.L. (hereinafter referred to as Originalbaby), with CIF B85331791.
The services provided by Originalbaby are online sales of baby products. Access to information is free, while purchasing products is subject to a fee. The prices for the products, shipping costs, and taxes will always be clearly indicated on the website, ensuring full transparency during the purchase process. The contract process will be conducted in Spanish, although Originalbaby reserves the right to offer the contract in other languages at its discretion.
2. Identification of the Contracting Parties
Originalbaby
Phone: +34 634 504 349
Email: info@originalbaby.es
The Customer: The customer is the person who purchases products from the online store, and their details are provided during the purchase process. The customer is responsible for the accuracy of the information entered, and any errors are the sole responsibility of the customer.
3. Purchase Process and Customer Obligations
The customer is solely responsible for the accuracy of the data provided during the purchase process. If the data is incorrect or incomplete, Originalbaby is not responsible for any delays or issues arising from such inaccuracies.
The purchase of products will be carried out according to the procedure set forth on the website, which will be clearly explained during the entire purchase process, in accordance with applicable distance selling regulations (Law 3/2014, of March 27, amending the General Law for the Defense of Consumers and Users).
4. Service Conditions
The commercial conditions and any offers will always be published on the www.originalbaby.es website, and may be consulted, archived, or printed by users. Originalbaby reserves the right to modify these Terms and Conditions at any time, as well as any other document on the website, in accordance with current legislation and without prior notice.
5. Liability and Payment
Originalbaby will not be responsible for any damages resulting from interruptions, errors, or failures on the website due to causes beyond its control, such as natural disasters, strikes, cyberattacks, etc. In the event of an error (price, image, description) on the website, Originalbaby will notify the customer and correct the order or provide a refund of the amount paid.
Payment Security: Originalbaby guarantees that all transactions are 100% secure, using a secure environment based on SSL (Secure Socket Layer) technology to protect personal and financial data. Payment details are not stored in our database and transactions are processed directly through the bank's POS (Point of Sale) system. Additionally, the store uses a secure payment system CES (Secure Electronic Commerce) to ensure the protection of payments made with VISA or MASTERCARD. For further details, please see our Payment Security Policy.
6. Right of Withdrawal and Returns
In accordance with consumer protection laws (Law 3/2014, amending the General Law for the Defense of Consumers and Users), customers have the right to withdraw from the contract within 14 calendar days from the receipt of the product, without the need for justification or penalty. This right does not apply to personalized products, such as those designed with the store’s customization tool.
Return Procedure:
- If the product is defective or damaged, the customer must contact Originalbaby and send a photo of the defect for exchange or return.
- If the return is for other reasons (no defect), the customer must contact Originalbaby for return instructions. Once the product is received, a refund will be processed using the original payment method.
Important: Personalized items (such as those designed with the logo design tool) are not eligible for return.
7. Intellectual Property
The content of the website www.originalbaby.es, including texts, images, graphics, logos, and software, is protected by intellectual property laws and belongs to Originalbaby or its respective owners, who have authorized its use. Reproduction, distribution, or modification of any part of this content without prior authorization from Originalbaby is prohibited.
8. Terms of Use of the Website
Using this website grants the user the status of User, and implies the acceptance of these terms and conditions and the Legal Notice in effect. Originalbaby may modify the design and content of the website at any time without prior notice.
9. Data Protection
In accordance with the General Data Protection Regulation (GDPR), Originalbaby ensures the confidentiality and security of personal data provided by customers during the purchase process. These data will be processed in accordance with the Privacy Policy of Originalbaby, and customers have the right to access, rectify, delete, or limit the use of their data at any time by contacting Originalbaby via email at info@originalbaby.es.
10. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Spanish law. In the event of a dispute, both parties agree to submit to the competent courts in the city of Madrid, waiving any other jurisdiction that may correspond.