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Privacy Policy

Privacy Policy of Originalbaby.es

At Originalbaby.es, we are committed to protecting the privacy of our users and customers. This Privacy Policy aims to inform you about how we collect, use, store, and protect your personal data when you browse our online store or make a purchase.

1. Data Controller

The data controller responsible for your personal data is:

Originalbaby.es
Address: Torrejón de Velasco, Madrid
Phone: +34 634 504 349
Email: info@originalbaby.es
Tax ID (NIF/CIF): B85331791

2. Personal Data We Collect

At Originalbaby.es, we collect the following types of personal data when you visit our online store or make a purchase:

  • Identifying data: Name, surname, address, phone, email.
  • Purchase data: Purchased products, shipping address, payment information (through secure payment gateways).
  • Browsing data: IP address, browser type, visited pages, time spent browsing, and other data related to the use of the website.

3. Purpose of Data Processing

The personal data we collect is used for the following purposes:

  • Order and purchase management: To process and ship your orders, manage returns, and carry out necessary actions related to purchases.
  • Customer service: To respond to inquiries, resolve issues, and follow up on orders.
  • Marketing communications: With your consent, we will send you offers, promotions, and updates about our products and services. You can unsubscribe at any time from the emails we send.
  • Enhance user experience: To analyze your browsing behavior and improve our services and personalize our offers.

4. Legal Basis for Data Processing

The processing of your personal data is based on the following legal grounds:

  • Contract execution: For processing and shipping the purchased products.
  • Consent: For sending marketing communications, surveys, and promotions. You can withdraw your consent at any time.
  • Compliance with legal obligations: Such as fulfilling tax and e-commerce laws.

5. How We Collect Your Data

We collect your personal data through:

  • Forms on the website: When you make a purchase, register, or contact us.
  • Cookies: We use cookies to improve the user experience on our website, personalize content, and analyze traffic. You can configure your browser not to accept cookies, but some website features may not work properly.
  • Social Media: If you interact with us through social media, we may also access your profile data according to the permissions set by each platform.

6. Retention of Your Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable legal requirements (for example, to comply with tax laws).

  • Data related to purchases will be retained for a minimum of 6 years, as required by tax laws.
  • Contact and marketing data will be retained until you withdraw your consent.

7. Recipients of Your Data

Your personal data will not be shared with third parties, except in the following cases:

  • Service providers: Our logistics partners and payment processing companies to fulfill orders and process payments.
  • Compliance with legal obligations: When required to comply with tax, legal, or judicial obligations.

8. Your Rights

As a user, you have the following rights regarding the processing of your personal data:

  • Right of access: You can request information about the personal data we are processing.
  • Right to rectification: You can correct any inaccurate or incomplete data.
  • Right to erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
  • Right to object: You can object to the processing of your data for direct marketing purposes.
  • Right to restrict processing: You can request the restriction of processing your data in certain circumstances.
  • Right to data portability: You can request that your data be transferred to another data controller.

You can exercise these rights by contacting us at info@originalbaby.es or calling +34 634 504 349.

If you believe your rights have not been respected, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD).

9. Security of Your Personal Data

At Originalbaby.es, we are committed to securing your personal data through appropriate technical and organizational measures to prevent unauthorized access, alteration, disclosure, or destruction. We use encryption technologies and secure payment gateways.

10. Right of Withdrawal

If you wish to exercise your right of withdrawal and return the purchased products, you can contact us via email at info@originalbaby.es or call us at +34 634 504 349. We will provide you with the necessary instructions for processing the return according to our return policy.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be notified through our website or via email. We recommend reviewing this policy periodically to stay informed on how we protect your information.

Last updated: December 2024